PCA PUBLIC SEMINARS
Our Public Seminar Series was designed to transcend specific industries and inspire a new breed of leadership advocates. These one-day learning platforms target the specific areas of communication and workplace situations that we all experience. Our seminars are useful for any organization or individual interested in improving their work environment through smart, current strategies for inclusion and positive growth. We welcome participants from any public or private organization as well as engaged groups or individuals from the communities they serve.
For any queries, contact our team directly at 800.749.7677 or use the contact form below. Sign up for our mailing list and we’ll send you up-to-date scheduling information and PCA developments as they happen.
2017 SEMINARS (DATES TO BE ANNOUNCED)
Diversity, Conflict & Communication - Diversity & Inclusion
Ninety percent of the ways in which individuals are different are things that cannot be seen. Our course model is probably the most honest, least politically correct model of its kind. We will examine the individual prejudices we all carry, how and why stereotypes were created and how to interact with people as individuals, instead of members of a certain group. In today’s world, diversity in the workplace is no longer a “nice-to-have,” but a must-have. To achieve sustainable diversity, and to align it with business goals, diversity needs to be not merely an end in itself, but a business strategy and a means to a better bottom line.
Time Management that Makes Sense
This course is behaviorally based and focuses on personal time habits that impact our personal effectiveness. It clarifies delegation skills and techniques. It also covers effective meeting management and provides tools and techniques that increase meeting efficiency, effectiveness and task completion.
Customer Service Excellence
Internal customer service is the service provided to colleagues and other departments within an organization, as well as anyone else an employee interacts with to get their job done. How you or any other member of the agency responds to such requests is reflective of how your customers’ issues are handled. If you want to provide world-class customer service to the public, you will need to start with providing great internal customer service to your employees. The purpose of this class is to teach employees the benefits of outstanding internal customer service and provide practical tips that can be immediately implemented to improve internal customer service and the tools needed to measure internal customer satisfaction.
Building / Leading Dynamic Teams
This course discusses the basic components of teamwork with an emphasis on team leadership. Participants will learn leadership skills, how team leadership differs from traditional leadership and how to effectively and timely accomplish team goals.
Super Worker to Supervisor
This curriculum is a two- to three-day training series designed to help new supervisors as well as those who have had the title for a while to understand what the transition really means and to provide them with a progressive development path. The series begins with a module that helps participants clarify their understanding of the problems and possibilities that accompany the move into management and supervision. It continues through a progression of informative and skill-building modules that are interjected with organization-specific expectations and goals. It concludes with an introduction to the concepts and skills associated with team building and workgroup development.
Bringing JUICE (Joy, Unity, Integrity, Commitment and Empathy) to Your Workplace™ is our award-winning cornerstone program based on the premise that each employee, not just the leader, has a significant role in improving morale and productivity in their workplace. People spend one-third of their lives at work, and unhappy people are unhappy employees who are not productive and can demoralize those around them. This class emphasizes individual accountability at all levels. At the end of this course, each participant will have an implementation plan for bringing JUICE into their work lives.
Coaching For Excellence
Coaching, when done properly, can elevate employee performance to new levels. Often, coaching programs are ineffective and fail. This is largely due to being conducted incorrectly. Participants will learn the proper method of coaching, utilizing a seven-step model designed to bring consistency and produce superior results.
Leadership effectiveness is only as good as the leaders’ communication skills. Great leaders recognize and value individual personalities, purposes and potentials and communicate their recognition so effectively that others feel valued as unique and special contributors. The best leaders have learned how to inspire, motivate, value and grow others through the way they communicate. This training will assist current and aspiring leaders in bridging the gap between a leader’s current level of effectiveness and where he or she would like it to be.
Performance Feedback & Assesment
Performance feedback is a vital tool in elevating levels of employee productivity. When asked about performance appraisals, a large majority of employees state they are worthless. However, feedback, both oral and written, is invaluable in employee development. The key is utilizing them in the correct manner in an effort to develop and motivate personnel, not simply to complete an annual requirement. Participants will learn the value of effective performance feedback fueled by methods for developing goals and plans to create new heights of achievement. This knowledge can make any performance appraisal process come alive and become meaningful.
Measuring Organizational Effectiveness
All organizations want to be effective. The question is, are you? Without applying formal assessments, backed with data, you are simply guessing. Participants will learn skills relative to developing accurate measurement criteria in order to determine the actual effectiveness of the organization, rather than what the perception is. This is a key to setting future goals within the organization in order to keep it moving forward and taking it to the next level.