Courses
Course Catalog
Our catalog of individually themed on-site workshops is designed to target specific developmental challenges. Facilitated as short form sessions by our diverse team of expert facilitators, consultants and coaches, we are proud of our stellar reputation for delivering real world positive, practical and quantifiable growth to Public Service, Public Safety, EMS, Government, Education, and Private Sector Clients.
Individual Courses
Each catalog title includes a brief course summary and information request link. If you are interested in booking or customizing multiple courses please use the ‘Program Builder’ form and our team will contact you. Lets begin a dialogue about bridging relationships and building leadership.
Alternatively, our team is here to assist you at 800.749.7677
Foundational Leadership Courses
The Emotional Intelligence training for Executive Leadership teams is centered on the EQ-i 2.0 assessment distributed by MHS. The two-day session begins with taking a methodical approach to unwrapping past knowledge or experiences pertaining to emotional intelligence. During the session, exercises are presented to the participants to share personal experiences as well as professional experiences where they feel EI could be applied and utilize to gain more impact and improve performance outcomes overall for their teams. The second day of the session focuses on the implementation of EI as leaders and as an additional tool in their tool belts to get more out of their teams, especially their lowest performers. The research is clear as it relates to EI in the workplace and for leaders that become more adept at EI implementation are more than twice as likely to see performance enhancements above a singular reliance on technical capabilities.
Everything DiSC® & Taking Flight with DISC offer solutions and provide rich, versatile learning programs that offer personal insight for learners at every level of an organization, using a consistent language of DISC. Using a research-validated learning model, each solution provides in-depth information including tips, strategies, and action plans to help learners become more effective in the workplace. All DISC solutions include unlimited access to complimentary follow-up reports and online platforms for continued engagement.
Much of what people do is solve problems and make decisions. Often, they are “under the gun”, stressed and very short for time. Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. It’s easy with this approach to get stuck in a circle stuck in a circle of solving the same problem over and over again. Therefore, it’s often useful to get used to an organized approach to problem solving and decision making. During this class participants will identify how they currently make decisions and how to use a more rational approach to decision making.
Conflicts at work are inevitable. This class will teach participants to resolve conflict in a way that is productive rather than destructive and to create win-win situations. The training will provide a step-by-step guide to having the most difficult conversations with less stress and more success. This training is especially effective for significantly improving conflict in the workplace and enhancing corporate culture.
Coaching, when done properly, can elevate employee performance to new levels. Often, coaching programs are ineffective & fail. This is largely due to being conducted incorrectly. Participants will learn the proper method of coaching, utilizing a seven-step model designed to bring consistency & produce superior results.
Many people are uncomfortable with their skills as a writer and therefore rely on complex language and sentence structure to mask their insecurity. This class fulfills the expectation of clear, concise professional while building individual confidence in participant’s writing skills. Particular emphasis is placed on writing reports, different types of memoranda and documenting the need for additional resources.
Whether you are saving for your children’s education, or paying off your own student loans, we have information which can help you achieve a secure financial future. Are you sabotaging yourself financially? Fighting with your spouse about money? Spend some time learning to be more financially savvy.
What is a leader? What is the difference between a leader and a manager? Leadership is difficult to define but you know it when you see it, and you definitely know when it’s missing. Training will include: Self Awareness, Self- Management, Power and Influence, Communication, Developing Others, Teamwork and the Leader as a Servant. At the end of the session each participant will have developed an individualized plan to achieve their full leadership potential.
This course is behaviorally based and focuses on personal time habits that impact our personal effectiveness. It clarifies delegation skills and techniques. It also covers effective meeting management and provides tools and techniques that increase meeting efficiency, effectiveness and task completion.
Executive Leadership Courses
Performance feedback is a vital tool in elevating the levels of employee productivity and holding them accountable for meeting expectations. When asked about performance appraisals, a large majority of employees state they are worthless. However, feedback, both oral and written, is invaluable to employees’ development. The key is providing them in the correct manner in an effort to develop and motivate personnel, not simply to complete an annual Participants will learn the value of effective performance feedback fueled by methods for developing goals and plans to create new heights of productivity.
Coaching can elevate employee performance to new levels. Often, coaching programs are ineffective and fail. This is largely due to an inexperience coach who confuses coaching with mentoring. Participants will learn the proper method of coaching, using a 7-step model designed to bring consistency and to produce superior results.
Strategic planning for an organization cannot be overemphasized. Without realistic, solid and measurable plans, the organization cannot move forward. The first step toward this type of planning is establishing a mission statement and a comprehensive vision statement to guide the organization into the future. Participants will learn a unique perspective on mission and vision statements that literally becomes the basis for all decisions made within the organization. This course will open participants’ eyes to realize the true value of mission, vision and strategic planning.
All organizations want to be effective. The question is, are you? Without applying formal assessments, backed with data, you are simply guessing. Participants will learn skills relative to developing accurate measurement criteria to determine the actual effectiveness of the organization, rather than what the perception might be. This is a key to setting future goals within the organization in order to keep it moving forward and taking it to the next level.
This is a basic course for new managers, and a refresher course for experienced ones. It covers topics such as: How do you build an employee performance appraisal? What are the laws governing EEO and other grievances? How to enhance your relationship with your union representative? What is a PIP and when is one needed?
This course provides managers with a systematic and introspective view of their individual behavioral and leadership styles. It allows them to see how their individual styles can impact the development and/or productivity of the group for whom they have the responsibility to manage. Participants will learn skills so that they can better adapt their styles and management strategies to a wide range of situations.
This course is behaviorally based and focuses on personal time habits that impact our personal effectiveness. It clarifies delegation skills and techniques. It also covers effective meeting management and provides tools and techniques that increase meeting efficiency, effectiveness and task completion.
Self-Paced Courses
Reach out to PCA to schedule a free consultation regarding self-paced course options
Collaborative Leadership Courses
Leadership effectiveness is only as good as their communication skills. Great leaders recognize and value individual personalities, purposes and potentials and communicate their recognition so effectively that others feel valued as unique and special contributors. The best leaders have learned how to inspire, motivate, value and grow others through the way they communicate. This training will assist current and aspiring leaders in bridging the gap between a leader’s current level of effectiveness and where they would like it to be.
Participants will learn the art of managing up, a method of career development that’s based on consciously working for the mutual benefit of yourself and your boss. It doesn’t mean avoiding work, rebelling, kissing up, or trying to turn the tables on a higher-up, but instead understanding your boss’s position and requirements and making yourself known as a stellar employee by exceeding expectations and needs.
What is a manager? What is the difference between being a manager vs. supervisor? Are you ready to manage? Management requires strategic planning, goal setting, budget savvy, leadership and organizational development skills. This class teaches all of these, as well as how to manage up and identifying and effectively managing customer relations.
This course discusses the basic components of teamwork with the emphasis on team leadership. Participants will learn leadership skills, how team leadership differs from traditional leadership and how to effectively and timely accomplish team goals.
Flexibility and resilience are essential traits employers are looking for in staff. Employees who can walk into a changing work arena and adapt to the changes are in high demand. Employees face a constantly and rapidly changing workplace environment. How adaptable you are in the workplace reflects key personality traits, as well as key competencies for success. This class will teach you the necessary intellectual, creative and behavioral skills to handle what each work day brings.
The customer experience is the service provided to colleagues and other departments within an organization, as well as anyone else an employee interacts with to get their job done. How you or any other member of the agency responds to such requests is reflective of how your customer’s issues are handled. If you want to provide a world class customer experience to the public, you will need to start with providing a great internal customer experience to your employees. The purpose of this class is to teach employees the benefits of outstanding internal and external customer service; provide practical tips that can be immediately implemented to improve customer service and information about tools to measure customer satisfaction.
All organizations want to be effective. The question is, are you? Without applying formal assessments, backed with data, you are simply guessing. Participants will learn skills relative to developing accurate measurement criteria to determine the actual effectiveness of the organization, rather than what the perception might be. This is a key to setting future goals within the organization in order to keep it moving forward and taking it to the next level.
What is a leader? What is the difference between a leader and a manager? Leadership is difficult to define but you know it when you see it, and you definitely know when it’s missing. Training will include: Self Awareness, Self- Management, Power and Influence, Communication, Developing Others, Teamwork and the Leader as a Servant. At the end of the session each participant will have developed an individualized plan to achieve their full leadership potential.
Transformational Leadership Courses
This curriculum is a basic supervisory training series designed to help new supervisors, as well as more experienced ones, understand what the transition really means, and to provide them with a progressive development path. The series begins with a module that helps participants clarify their understanding of the problems and possibilities that accompany the move into management and supervision. It continues through a progression of informative and skill building modules that are customized based on organization-specific expectations and goals. It concludes with an introduction to the concepts and skills associated with Team Building and Workgroup Development.
All organizations want to be effective. The question is, are you? Without applying formal assessments, backed with data, you are simply guessing. Participants will learn skills relative to developing accurate measurement criteria to determine the actual effectiveness of the organization, rather than what the perception might be. This is a key to setting future goals within the organization in order to keep it moving forward and taking it to the next level.
Glossophobia is the fear of public speaking. Some surveys and research results show that many people would rather die than speak in front of a live audience. However, whether we work alone or with large numbers of people, eventually we will need to speak in public to get certain tasks accomplished. And if we want to be leaders or develop an achievement orientation in our lives, we will often need to speak to groups, large and small, to be successful. This class will teach participants to transition from glossophobics to confident, effective presenters.
Creativity and Innovation are imperative attributes for all employees to possess to be successful and to accomplish agency goals and mission. Employees with the ability to think creatively are able to be innovative. The result of thinking creatively and being innovative is the ability to develop ideas, plans and implement solutions. This class will train participants in the methods and strategies for thinking with their “whole brain”. The result will be the integration of program and project skill thinking with the knowledge of how to think creatively and innovatively.
In today’s world, verbal and written communication skills are more important than ever. Understanding how to communicate in an e-mail is a must! No matter where you work or what you do it is important that you learn to communicate with your peers, your boss and your customers in a manner that facilitates a clear interaction without misunderstanding. Also, the way in which you communicate sends a powerful message about who you are and how you think about yourself and others. At the end of this class participants will be able to identify what image their verbal and written communication skills convey, the importance of “tone” and “mood” in an email and how to improve in all areas of communication.
Ninety percent of the ways individuals are different are things that cannot be seen. Our course model is probably the most honest, least politically correct model of its kind. We will examine the individual prejudices we all carry, how and why stereotypes were created and how to interact with people as individuals, instead of members of a certain group. In today’s world diversity in the workplace is no longer a nice-to-have, but a must-have. To achieve sustainable diversity, and to align it with business goals, diversity needs to be not merely an end in itself, but a business strategy and a means to a better bottom line.
